Shipping policy

Last updated: January 20th, 2025

Welcome to 5StarDreams! This Shipping Policy outlines our shipping procedures and timelines to provide you with a seamless shopping experience. By making a purchase on our website, you agree to the terms outlined below.

1. Processing Time:

  • Orders are processed immediately from the date of purchase.
  • Processing times may vary during peak seasons, holidays, or promotional periods.

2. Shipping Timeframe:

  • Shipping can take anywhere from 1 to 6 weeks from the date of order confirmation.
  • Delays may occur due to factors beyond our control, including but not limited to customs processing, weather conditions, or unforeseen logistical issues.

3. Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
  • Please allow up to 1 day for the tracking information to be updated in the carrier's system.

4. Shipping Methods:

  • We utilize reputable carriers to ensure the safe and timely delivery of your orders.

5. International Shipping:

  • 5StarDreams offers international shipping. Please note that international orders may take longer to reach their destination due to customs processes.

6. Order Modifications:

  • Order modifications are not available.

7. Shipping Costs:

  • Shipping costs are calculated based on the weight of the package, shipping method selected, and destination.

8. Lost or Stolen Packages:

  • 5StarDreams is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure that the shipping address provided is secure.

9. Shipping Restrictions:

  • We comply with all international shipping regulations and do not ship to restricted countries. Please check our Shipping Restrictions page for more information.

10. Contact Information:

5StarDreams: 5stardreamsbrand@gmail.com

Thank you for choosing 5StarDreams! If you have any questions or concerns regarding your order's shipping, feel free to contact our customer support team at 5stardreamsbrand@gmail.com.